2nd and 3rd level support
User questions and incidents land with people who know your system, with clear response times.
Application Management Services for SAP
Operation, support and further development of your SAP solutions: with defined SLAs, German-speaking support and rates that add up. Together with our partner Exsapt.
After go-live, daily life begins: user questions, small incidents, changes and the upkeep of what was built. Building an in-house SAP team for this is not worthwhile for every company, and internal IT usually has enough on its plate.
Together with Exsapt we offer Application Management Services for SAP: support and further development with defined service levels, German-speaking contacts and rates well below the usual Swiss level. Accountability for quality and coordination stays with STROWA in Switzerland.
Why clients get in touch
- The person who looks after SAP is retiringDecades of knowledge in one person, and no successor in sight.
- Today’s support is slow and expensiveTickets sit for weeks, and every small change turns into a project.
- No support after go-liveThe project team has left, and the user questions are arriving now.
- Internal IT is overloadedSAP tickets compete with everything else, and in the end both sit unresolved.
Scope
What our AMS covers
From pure support to running your whole SAP landscape.
Defined SLAs
Response and resolution times per priority, agreed in writing and reported monthly.
Maintenance and operations
Jobs, interfaces and system upkeep in view. Incidents show up in monitoring, not with the users.
Changes and further development
Small adjustments and new requirements in a managed process, without starting a project for every change.
Transparent reporting
Tickets, times and trends at a glance every month. You see what you are paying for.
Knowledge retention
Documentation grows with the system: every solution is recorded and does not leave with a person.
How we work
From offer to steady operation
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Step 1Assessment and offerClarify system scope, ticket volume and desired service hours. This becomes an offer with clear SLAs.
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Step 2TransitionKnowledge building through documentation and shadowing, in weeks rather than months.
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Step 3OperationSupport, maintenance and changes within the agreed service level, with monthly reporting.
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Step 4Continuous improvementFixing recurring incidents at the root instead of solving them anew every month.
What you get
What sets our AMS apart
Reliability
SLAs are part of the contract, not marketing copy. You know what is promised and see monthly whether it is kept.
German-speaking support
Your users describe problems in their language and get answers in their language.
Fair rates
Through the collaboration with Exsapt, costs sit well below a comparable Swiss setup.
Questions
Frequently asked
Which systems do you offer AMS for?
For SAP ECC and SAP S/4HANA including their environment, custom developments and interfaces included. We define the exact scope together in the assessment.
How does the takeover from today’s support work?
With a transition of a few weeks: reviewing documentation, taking over open tickets, building knowledge through shadowing. Your current provider or internal team hands over in an orderly way, and from a set date the SLAs apply.
What does AMS cost?
The usual model is a monthly quota based on ticket volume, plus agreed rates for further development. Through the nearshore model with Exsapt, the rates sit well below Swiss market prices. After the assessment you receive a concrete offer.
Contact
Looking for reliable support for your SAP?
Describe your system scope and today’s ticket volume. You will receive an offer with clear SLAs.
Request AMS